Levels of Service
Table of Content
Welcome to the Canadian Coast Guard Levels of Service Review Web Page.
As part of this commitment CCG has embarked on an initiative to review the levels of service provided through programs to its many clients across the country. The objectives of the review are as follows:
- Increase understanding of CCG levels of service;
- Listen to client views on the appropriateness and relevance of CCG services;
- Identify perceived gaps and variances in services that may exist; and
- Evaluate feedback received from stakeholders and clients in the context of possible recommendations for improving services to clients.
Levels of service for the Canadian Coast Guard's programs are key to efficient planning and delivery. They are a cornerstone of the CCG's business, alongside operational readiness and capacity.
Levels of service are statements describing the services clients should expect from the CCG, including such information as the purpose of the services, the seasonal duration and the areas where the services will be provided.
The document: Levels of Service and Service Standards provides a brief description of the objectives - or results - that each of the Coast Guard programs aims to achieve. The document then identifies the different services that each program is responsible for delivering. Levels of service have been clearly established for all of these services. Service standards, which provide the benchmark that the CCG commits to achieving in delivering its services, are included in the document where available. The CCG is currently reviewing its service standards.
Aids to navigation
- The Aids to Navigation program involves the provision of short-range marine aids numbering 17,000-plus, including visual aids (fixed aids, lighthouses and buoys), aural aids (fog horns), as well as radar aids (reflectors and beacons) and long-range marine aids including electronic aids such as the Differential Global Positioning System (DGPS)
- The benefit to mariners is safe, accessible and effective vessel transit in Canadian waters
- To facilitate safe and expeditious movement of maritime traffic
- Provision of visual and aural aids to navigation such as fixed aids, lighthouses, buoys and fog horns
- Provision of electronic positioning systems such as the Differential Global Positioning System
- Provision of navigation safety information
- The Waterways Management program provides channel management to ensure accessibility of waterways and to contribute to their safe use
- Through this program, CCG provides guidelines for the safe design and usage of channels, manages channel maintenance and dredging of the Great Lakes connecting channels and the St. Lawrence River (on a cost recovery basis), monitors channel bathymetry, and participates in the control of water level fluctuations in the St. Lawrence River
- The program also enables CCG to provide marine safety information to users, including information on channel bottom condition and water depth forecasts
- Waterways Management sustains navigable channels, reduces marine navigation risks and supports environmental protection
- To ensure accessibility of main commercial shipping channels and to contribute to their safe use
- To meet the requirements of commercial navigation in international hydraulically regulated channels of the St. Lawrence River
- Maintenance and management of main commercial shipping channels
- Provision of water level forecasts
- CCG is the lead federal agency for ship source oil spill response that mitigates marine pollution and oil spills in Canadian waters, and other countries under international agreement
- Following the notification of a spill, CCG will monitor the effectiveness of the private sector response, assume control of the incident if necessary, or directly utilize CCGresources such as vessels and other specialized pollution countermeasures equipment that are held in reserve to either assist or respond to those spills when the polluter is unknown, unwilling or unable to respond
- Environmental Response Services, through preparedness and response, contribute to decreased environmental, economic and public safety impacts of marine spills, increase awareness, and demonstrate due diligence by the Canadian and global marine community to mitigate the impact of pollution
- To minimize the environmental, economic and public safety impacts of marine pollution incidents
- Provision of environmental response personnel and capacities
- Monitoring, assessment, and response to reported cases of marine pollution
- The Icebreaking program of CCG provides icebreaking and related services to facilitate the informed, safe and timely movement of maritime traffic through and around ice-covered Canadian waters for the benefit of industry and communities.
- This program activity includes escorting ships through ice-covered waters, freeing beset vessels in ice, conducting harbour breakouts, providing advice and ice information and reducing the risk of flooding on the St. Lawrence River through monitoring, prevention and breaking up of ice jams.
- The Icebreaking program contributes to arctic sovereignty through the re-supply of Northern communities, providing support to other government agencies and organizations in ice infested waters, and a visible federal government marine presence in the Canadian North.
- To facilitate the safe and timely movement of maritime traffic through and around ice-covered waters
- To minimize the effect of flooding caused by ice jams
- To assist in the re-supply of northern communities for which there is no commercial services
- Provision of information and advice to the marine community
- Provision of icebreaking services
Marine communications and traffic services
- The Marine Communications and Traffic Services (MCTS) program provides marine distress and safety communications, conducts vessel screenings, regulates vessel traffic movement and provides information systems and public correspondence on a 24/7 basis.
- Through the MCTS program, search and rescue responders have increased knowledge of persons or vessels in distress, mariners at risk have greater opportunity to be detected and CCG has enhanced information on vessel transit for maritime security domain awareness.
- MCTS improves the safety of life at sea, the efficient movement of shipping in waterways and the provision of essential information to mariners.
- To contribute to safety of life at sea
- To contribute to safety and efficiency of navigation
- To contribute to the protection of marine environment
- To support maritime domain awareness
- Provision of distress and safety communications
- Regulation of vessel traffic in selected Canadian waters
- Screening of vessels entering Canadian waters
- Provision of marine information in support of activities
- Provision of public correspondence
Search and rescue
- The federal Search and Rescue (SAR) Program, led by the Minister of National Defence, is a co-operative effort by federal, provincial, and municipal governments.
- The Coast Guard's Search and Rescue program leads, delivers, and maintains preparedness for the 5.3 million square kilometre maritime component of the federal SAR system, in conjunction with its partner the Canadian Coast Guard Auxiliary.
- Through distress monitoring, communication, and search and rescue activities, the Coast Guard SAR program increases the chances of rescue for people caught in dangerous on-water situations.
- To support the search for, and the provision of aid to, persons, ships or other craft which are, or are feared to be, in distress or in imminent distress
- Provision of search and rescue services to mariners and to others in need of humanitarian aids
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